Delivery and Returns

The short version of how a frame reaches you and how it goes back. The full terms are in the shipping policy and the refund policy.

Delivery

Three to five working days on most frames, to UK mainland addresses. You are given a delivery date by the carrier before the van sets off. Delivery is included in the price shown.
Made to order: a few frames are built to order, and their product page gives the lead time before you buy.
Scottish Highlands, offshore islands and Northern Ireland: five to eight working days. Delivery to these postcodes is free, like the rest of the United Kingdom. We do not add a carrier surcharge at checkout and we will not ask you for one afterwards.
Frames are dispatched by our suppliers in the UK. Nothing ships from outside the UK.
They arrive flat packed. Where the maker publishes the number of boxes and the packed weight, the product page gives them; the heaviest frames we sell come in five boxes. Check your stairs and door openings against the frame length on the product page.
Delivery is to the front door as standard. Room of choice delivery can be requested when you order; we confirm whether the carrier can do it, and what it costs, before dispatch.
You get a tracking email on the day of dispatch, and the carrier usually sends a time window on the morning of delivery.

Assembly

All fixings and instructions are in the box. Plan on two people to assemble a frame. Assembly is not included and we do not remove old beds.

Returns

100 nights to change your mind on a frame that has not been assembled and is still in its original packaging with all fixings and instructions. This is our own commercial promise, on top of your legal rights.
14 days to cancel by law. Under the Consumer Contracts Regulations 2013 you may cancel any order within 14 days of delivery for any reason, then have a further 14 days to return the goods.
Return costs. A faulty, damaged or misdescribed frame is collected and refunded at no cost to you. For a change of mind, under either window, you cover the return: we book the collection because of the weight, and we confirm the exact carrier charge to you in writing before anything is booked.
How it works. Email hello@king-size-bed.co.uk with your order number and a couple of photos of the boxes. We arrange collection from your address, usually within five working days.
Damaged or faulty on arrival: tell us within 48 hours with photos and we replace the part or the whole frame at no cost. Reporting later does not remove your rights, it only slows the carrier claim. Do not assemble a frame you already believe is faulty.
Refunds go back to the original payment method within 14 days of the return arriving and being checked, and usually sooner.

Guarantee

Your statutory rights under the Consumer Rights Act 2015 always apply: the frame must be of satisfactory quality, fit for purpose and as described, and you can reject it within 30 days if it is not. Where the manufacturer offers its own guarantee on the frame or on an ottoman mechanism, the length and the terms are stated on that product page. A manufacturer guarantee is always in addition to your statutory rights, never instead of them.

Before you order

Check the assembled external dimensions on the product page against your room. The king size bed dimensions guide and will a king size bed fit my room exist so you know before the boxes turn up. Anything unclear, email us and we answer within one working day.